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Any tip made in-app, on our website, or through your emailed trip receipt will be charged to the same payment method you initially selected. This does not include vouchers. Vouchers from businesses...

When an order is completed, a receipt is sent to the email address on your account. If you aren't receiving receipts, check the spam or junk folder of your email address associated with your accoun...

You can update your name, email, phone number, and profile picture in your app:1. Tap "Account" at the bottom of the screen2. Tap "View Account", then tap "Edit account" by your name at the top3. T...

If you forgot your password, the fastest way to reset it is by selecting "Request a link to reset your password" below.After entering the email address associated with your account, you'll receive ...

If you need to change the payment method for an order that was already delivered, share the brand and last 4 digits of your preferred credit card below. We can't switch payment for orders that have...

We're sorry the items you received didn't meet your expectations.You'll have the opportunity to rate each item in your order so you can give specific feedback about each one. Your ratings are an im...

If you didn't receive your order (because it appears you received someone else's order), let us know here. We'll review and determine next steps. Please note that we will not be able to replace the...

The app will let you cancel an order up until your delivery person is dispatched to the merchant.We can only guarantee a refund if you cancel before the merchant has accepted your order.If the merc...

If you're unsure if a promo code was applied to an ongoing order, please wait until the order is complete.Once the order is complete, you can check this in the At your door delivery app:1. Tap the ...

How to check your order status:1. Open the app.2. Tap the receipt icon on the bottom menu bar.3. Tap "Upcoming" to select your current order.4. Tap "Track" to view the status.5. Look for the descri...