Jude

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Articles

Recent activity by Jude Recent activity Votes
  • Food damage or quality issue

    We're sorry the items you received didn't meet your expectations.You'll have the opportunity to rate each item in your order so you can give specific feedback about each one. Your ratings are an im...

  • My order is wrong

    If you didn't receive your order (because it appears you received someone else's order), let us know here. We'll review and determine next steps. Please note that we will not be able to replace the...

  • Cancel my order

    The app will let you cancel an order up until your delivery person is dispatched to the merchant.We can only guarantee a refund if you cancel before the merchant has accepted your order.If the merc...

  • Promo code didn't apply

    If you're unsure if a promo code was applied to an ongoing order, please wait until the order is complete.Once the order is complete, you can check this in the At your door delivery app:1. Tap the ...

  • Check the status of my order

    How to check your order status:1. Open the app.2. Tap the receipt icon on the bottom menu bar.3. Tap "Upcoming" to select your current order.4. Tap "Track" to view the status.5. Look for the descri...